| Q: How to purchase and register your
software? |
| A: Find which product you like on our website - Free
download product to have a try - Click Buy Now button and finish
your order - The registration info will be sent to you via Email
within one business day - Enter the license code and your name in
the registration window to register it. How to register: Please
click "Enter Registration Code..." in Help menu, enter your name,
copy and paste your registration code in the corresponding box, and
then press the "OK" button. Please note don't add any blank before
or after the code. After that, you can get the full
software. |
| Q: If I purchase your software, can I
upgrade it for free in the future? |
| A: Yes, we provide free upgrade within the certain
version. Please keep an eye on our site to get upgrade info. If it
is free upgrade, please download the updated version and register it
using you old version license code. |
| Q: Can I try your products before purchasing
it? |
| A: Yes, you can. Our products can be free tried
before purchasing it. Please download what you like from our
website, and then install it. Please ignore the registration
request, and directly click OK button, then you can try it. In the
trial version, we only limit the ripping time, but not the
functionality. |
| Q: How long will I receive my registration code
after finishing the order? |
| A: In general, users will receive the license codes
which are sent automatically by our registration agent Emetrix
within a few minutes or hours after their orders. However, sometimes
for some reasons, for example, maybe user's Email service provider
rejects Emails from Emetrix, so the codes can not be sent to users.
If you have not received your registration information after your
purchase, please send email to our Sales Team sales@toipod.net to get
assistance. They will find your order information and send your
registration information to you soon. |
| Q: I entered the license code you sent to me, but
the software said "Registration info is invalid.". Why? |
| A: You'd better copy and paste the license code to
avoid a typo. And please note don't add any blank before or after
the code. In addition, please make sure to download the right
product? The registration code can be only available for the
suitable product. |
| Q: I lost my license code, Would you please send
me again? |
| A: Of course, we would like to help. However, you'd
better provide your Order ID or some information in your order (such
as the Email you used to order), so that we can find your info in
our database. |
| Q: Do I need to re-register after I re-install
the software? |
| A: No, you don't have to re-enter your registration
info. Our software will remember you registration
status. |
| Q: I like several products, can I get a discount
if I purchase these products? |
| A: Yes, you can. Please visit http://www.toipod.net/discount-packs.html. We provide some
discount packs for our customers here. |
| Q: How long will it take to get your supporting
response? |
| A: We promise to deal with customers' emails within 24 hours after receiving them, not counting
weekends and holidays. However, in most cases, you'll get our
response immediately or in a few hours. |
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Customers' satisfaction is the best gift for us.
We would like to try our best to provide you with the best products
and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with
emails within after
receiving them. Free trial customers are also
welcome to enjoy our effective One Business Day Email
Service! Please do not hesitate to contact
us. |
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