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REFUND POLICY
If you determine that our software does not work
as expected, you can return the software within 30 days for a full refund.
Please forward the e-mail confirmation (receipt) to andy@toipod.net
along with the reason of returning the software.
ASEE Software Inc. provides full refund of your payment in
the following cases:
When you stably encounter an error which is preventing you from using
our software properly, and if we are not able to correct the error within an
acceptable period of time or are unable to suggest a temporary solution.
Please note that, in this case refund is only given
if you provide detailed information about your error, requested by our
support staff, such as screenshots of error messages, log files, detailed
descriptions of your actions, file samples, etc.
If you experience hardware incompatibility issues (our software does not
support your hardware, e.g. - capture card or DVD Drive) that prevents you
from using our software properly and we are unable to eliminate the
incompatibility within an acceptable period of time or suggest a temporary
solution.
If you accidentally bought the software more than once.
If you purchase ASEE Software from a retail store or other online
distributor, please consult the specific return policy of that
establishment. We will not accept returns on purchases that originated from
third parties.
A stated feature of the registered version fails to perform in the
manner outlined in any written or verbal correspondence, sales material or
advertising by ASEE Software Inc.
We reserve the right to decline refund requests in the following
cases:
 When a user demands a refund immediately after buying the
software, since we provide free trial versions for our users to test.
When a user informs us about changing his decision to buy the
software, saying he has uninstalled it and is not going to use it without
giving any particular reasons.
When reasons which prevent a customer from proper using of our
software are stated clearly on our official site. (for example, if the
customer requests a refund due to the absence of features which we never
claimed to provide and which are not listed in the feature list for our
software).
When a user demands a refund, CD-ROM can not be refunded if it's
been shipped.
ASEE Software 30-day Money Back Guarantee Policy – © ASEE
Software, Inc. 2007 – All rights reserved. |
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